Telemetry®

Building Management At Your Fingertips

Introducing Telemetry®, the latest remote monitoring and diagnostic service developed by the Data-Driven Solutions team at Harris. Telemetry® collects data from your Building Automation System’s (BAS) pre-existing sensors throughout a building and then pushes that raw data into the cloud for storage and analysis by the Harris team. With Telemetry®, raw data becomes actionable information that can correct or prevent issues with your HVAC and BAS equipment, saving you time, energy and your bottom line. We monitor building performance and diagnose potential comfort and efficiency issues at a distance as well as provide greater transparency into building performance for building owners and operators.
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Telemetry Enabled Service AgreementSM

This technology forms the core of our Telemetry Enabled Service AgreementSM, which is a new type of maintenance contract. The Telemetry Enabled Service AgreementSM is built on a foundation of the Telemetry Performance-based CommissioningSM (PbCx) process and includes other maintenance tasks (including but not limited to testing, inspecting, aligning, calibrating, tightening, adjusting, and lubricating) to tune-up system/asset performance, restore systems to optimal operation, and maintain systems in a way that meets or exceeds the buildings operational requirements. In conjunction with monthly diagnostic reviews and critical system alarms, Harris can deliver a superior outcome (extended asset life, lower energy costs, lower repair costs, less downtime, improved comfort, safer operation, etc.) at a lower price than other time-interval maintenance programs that are designed to provide regularly scheduled maintenance visits whether they are necessary or not.

Harris has capabilities to provide services for all of your Building Automation, Security, HVAC and Plumbing services.

 

How it Works:

A small computer is installed in your building and communicates with the BAS. This computer is continuously collecting data about the performance of each piece of equipment in the building and sends that information to our cloud server using an existing internet connection. Our experts review system performance data to identify potential mechanical problems, comfort issues, or energy savings opportunities; a process called Telemetry Performance-based CommissioningSM (PbCx). After an initial diagnosis and building tune-up, we use PbCx to keep your building operating at a high level of performance, rather than waiting for small problems to turn into large complaints. We also synthesize the performance data to provide you with regular building health reports.

 

Benefits:

  • Reduced Repairs
    Proactively catch small problems before they become larger and more expensive to resolve.

 

  • Save Energy: Save Money
    Telemetry® drives optimal building performance, boosting energy efficiency and your bottom line.

 

  • Optimized Occupant Experience
    Telemetry® boosts the overall experience of everyone in your building.

 

  • Improved Visibility
    Secure information dashboard visible from anywhere with a reliable internet connection.

 

  • Performance-Based Maintenance
    A sophisticated alert system identifies what needs attention when and where, eliminating “just in case” maintenance calls and reducing time to resolution.

 

  • Reduced Access Requirements
    With a Telemetry Enabled Service AgreementSM, Harris team members can evaluate the performance of your mechanical equipment without setting foot in your building. We can relay our findings to onsite facilities staff for addressal or dispatch a Harris Service Technician when we know it is necessary.

 

  • Seamless Integration 
    Telemetry® is compatible with several APIs and existing cloud services. We can collect your building systems into one management environment that can be learned quickly and used easily.

 

  • Dialed-In Dispatch
    Precise alerts means Harris sends the right tech to the right place with the right equipment.

 

  • Round The Clock Surveillance
    Even when you’re not on site, Telemetry® is keeping an eye on your building 24/7/365.

Expect More With Telemetry®

Telemetry® affords our customers unparalleled access and oversight into the function of your building while ensuring your Harris partners have the information they need to keep everything optimal. Through your fully customizable user dashboard, you can do everything from programming building schedules to setting up alerts for mission critical assets on any computer or mobile device with a reliable internet connection anywhere in the world. For our full-service customers, Harris will attend to these issues on an ongoing basis. This means fewer complaints from building occupants and the ability for building operators to see—and therefore focus on—the most prominent issues.

 

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